Return and Refund Policy
Due to the highly customized and personal nature of my services and products, all sales are final.
Order Cancellation
-Orders may only be canceled prior to submission of your materials.
-Once materials are received, no cancellations or refunds are possible.
Exceptions
In rare cases of demonstrable error on my part (e.g., incorrect product sent), I will work with you to reach an appropriate solution at our sole discretion. This may involve a repair, remake, or replacement, but no refunds will be issued.
By placing an order with Milk Maid by Momma, you acknowledge that you have read, understood, and agree to our Terms and Conditions and No Return/Refund Policy.
No Returns
I do not accept returns on any product or service. Each order is made specifically for you using your personal materials and cannot be reused, resold, or restocked.
No Refunds
Refunds will not be issued once an order has been placed and materials have been received, even if:
-You change your mind.
-You are dissatisfied with subjective aspects such as color, design, or variation.
-The biological material quality was poor due to client handling prior to receipt.
Thank you for taking the time to review and respect our refund and return policy. Each keepsake I create is handmade and uniquely crafted using your personal inclusions, which makes every order deeply individual and irreplaceable.
Because of the custom nature of my work and the handling of sentimental materials, I’m unable to offer refunds or accept returns once production has begun. I truly appreciate your understanding and trust in my process.
If you ever have concerns about your order, please don’t hesitate to reach out. Your satisfaction and peace of mind mean everything to me, and I’m here to ensure you feel supported every step of the way.